Zytronic supplies Evoke Creative and Worldline, leaders in self-service payment industries, with a stunning interactive touchscreen for new ticket vending machines (TVMs). Initially installed and trialled by Govia Thameslink Railway (GTR) at Gatwick Airport, the kiosks are now being rolled out to other stations across the UK’s rail network.
As one of the UK’s busiest rail operators, GTR was looking for a TVM design with a large, full-screen interface. Ensuring that users can choose and purchase the appropriate ticket for their route was an essential requirement – a faster purchasing time facilitates more rapid passage for travellers heading to their next destination.
Combining Worldline’s expertise in payment solutions with Evoke Creative’s know-how in kiosk design, the new TVMs support the ambitions of The Williams-Schapps Plan for Rail strategy to improve the ticket purchasing experience for rail users. The large, easy-to-clean surface is made from a single piece of elongated glass measuring 80” (diagonal), which protects the TVM’s two large displays and gives the kiosk a sleek appearance. The top screen is for travel information and other targeted content; the bottom is touch active for selecting and buying tickets.
Zytronic and their UK partner, Display Technology, were selected because of Zytronic’s ability to customise the projected capacitive touch sensors to meet the client’s exact requirements and specification together with its renowned reliability. The company’s willingness to produce low volumes for initial product development was another important factor in the decision. In addition, the fact that Evoke were already very happy with the performance of Zytronic’s touch technology in existing unattended ticketing kiosk applications clinched the deal.
As these TVMs are mainly unsupervised, their elongated surface is made from 6mm thick, thermally toughened glass, which delivers optimum vandal resistance. The glass was custom machined and printed at Zytronic’s manufacturing facility in the UK. It has two viewable areas with only the lower screen touch interactive, utilising Zytronic’s ZyBrid® touch technology and patented ZXY500 multi-touch controller. Similar to a smartphone’s touchscreen, the interactive area of the TVM provides a millisecond fast, accurate touch response, enabling users to interact easily with the ticket-purchasing software – even when wearing gloves.
“These new self-service ticket vending machines are a demonstration of GTRs commitment to enhance the rail customer experience,” said David Gornall, Commercial Director, GTR. “The screen customer experience and purchase flow, aligned more with a web experience, is a positive step forward in rail retail innovation.”
If you would like to discuss your latest project needs, please email us at email@example.com, or send us an enquiry to learn more about our touchscreen technology. For more information about Zytronic’s multitouch sensor technology, please visit: www.zytronic.co.uk/technology/
Worldline [Euronext: WLN] is a global leader in the payments industry and the technology partner of choice for merchants, banks and acquirers. Powered by 18,000 employees in 40 countries, Worldline provides its clients with sustainable, trusted and innovative solutions fostering their growth. Services offered by Worldline include instore and online commercial acquiring, highly secure payment transaction processing and numerous digital services. In 2021 Worldline generated a proforma revenue of close to 4 billion euros. worldline.com
About Evoke Creative
Since 2003, Evoke has grown from a product design studio to a full-scale solution manufacturing and delivery business with a team that now extends across Europe and North America. From powerful digital signage, indoor and outdoor LED tiled displays, large format video walls, self-service kiosks, click and collect and RFID solutions, Evoke provides the most immersive end-to-end customer experience possible for the world’s biggest brands, including McDonald’s, Vue Cinema and JD Sports. evoke-creative.com
About Display Technology
Display Technology delivers the latest technical innovations in displays and embedded computing backed by market-leading service at every stage of the process.
Established in 2001, Display Technology became part of the Fortec Elektronik AG Group in 2016. The Fortec Group, operates over two continents with an annual turnover of circa 88 million Euros. The group has a full Research & Development department developing new products in Germany, and an engineering team with four different production facilities. At these locations, the company is able to add value to TFTs whether it’s by simply adding a touch screen, to building a complete finished monitor. For further information, please visit: displaytechnology.co.uk
Zytronic Displays Ltd internationally award-winning touch sensors are used globally in ATMs, digital signage, self-service kiosks and gaming machines as well as by industrial and medical OEMs. The company’s success rests on its patented and highly durable touch sensing technologies, which can be provided in custom designs of 85” and beyond. These touchscreens are supplied under registered trademarks such as Zypos®, Zybrid®, Zytouch®, Zyfilm® and Zyprofilm®.
In addition to its manufacturing and R&D centre in Newcastle, England, Zytronic has sales offices in Taipei, Tokyo, California and Florida, together with a worldwide network of representatives and distributors. For further information, please visit https://zytronic.co.uk/